We want to hear from you
If something has not gone the way you expected, please tell us. Complaints are how we get better, and most issues can be resolved quickly.
Last updated 1 April 2026. Australian Credit Licence 389087. Credit Representative of Australian Finance Group Ltd.
If something has not gone the way you expected, please tell us. Complaints are how we get better, and most issues can be resolved quickly.
Call us directly on 0473 113 128 or email admin@webwealth.net.au. We will acknowledge your complaint within 1 business day and aim to resolve it within 5 business days.
If we cannot resolve it informally, we have a formal internal dispute resolution process. We will provide a written response within 30 days.
If you are not satisfied with our response, you can refer the matter to the Australian Financial Complaints Authority (AFCA). Their service is free to consumers.
AFCA contact:
Phone 1800 931 678
Email info@afca.org.au
Online afca.org.au
Web Wealth Management Pty Ltd is a member of AFCA. Our member number can be provided on request.